- Removable Cover
- Our exclusive gel layer on both sides of the pillow keeps you comfortable and cool throughout the night.
- Designed for all sleep positions and ideal for medium to large frames
- Signature pressure-relieving pillow material adapts to your head neck and shoulders for personalized comfort.
- The medium feel provides a restful night's sleep for back side and stomach sleepers.
- Medium feel provides a restful night's sleep for back side and stomach sleepers.
- Adaptive material never loses its shape offering superior support and alignment year after year.
- Your new pillow may feel firmer than expected - please give the pillow time to break in. You may also notice a new product smell at first. As with most new purchases this is normal and will dissipate in a couple of weeks.
Shipping: Free shipping on all orders! !
All orders are eligible for free shipping. Please note that it may take up to 5-7 business days to prepare products and ship.
Once your order has shipped, you will be emailed tracking details and should expect your order in about 10-15 business days.
Return： Happy customers make us happy！！！
If for any reason you are not satisfied with your order, return it within 90 days for a full refund.
Shipping: Free shipping on all orders! !
|Product / Shipping Method||USPS / FedEx|
|Processing Time||5-7 Business Days|
|Shipping Time||10-15 Business Days|
|Total||15-22 Business Days|
Orders may take up to 5-7 business days to assemble and ship but most orders have a turnaround time of about 72 hours. Customers who select “Standard Shipping” should expect to receive their orders between 10-15 business days from the date of purchase.
Tracking details will be emailed to you once your order has shipped.
Novkwrj Online is open online and we're shipping as usual.
Please note there may be delays in some cases, though we are doing our utmost to minimize this.
P.O. Box Shipping
Most items can be delivered to P.O. Boxes. Please note that this may result in a change of carrier or shipping cost. We are unfortunately not able to ship to APO or FPO addresses.
During Holiday times such as Christmas, there may be slightly delayed shipments. If we have addressed issues, we always reach out to customers for confirmation. Thus, in rare circumstances, it may take a few days longer.
We are currently working on setting up quicker/expedited shipping methods!
Please make sure to reach out to us in the event that you experience a longer than usual wait time.
Our customer service team will always respond within 24 hours! firstname.lastname@example.org.
Very rarely, do products get lost in transit! When they do, it's up to you to notify us so we can help you out! Please reach out if this ever happens. We'll do everything we can for you. Reach us at email@example.com.
Delays may occur based on orders being placed on holidays or weekends or pandemics.
Packages will arrive within the estimated time stated above after it has been processed.
If there are any shipping or processing delays on your order, we will notify you as quickly as possible to ensure customer satisfaction.
We do not have this option available. Time constraints simply do not allow for next-day delivery.
We update tracking information as soon as the label for the order is printed.
We send a tracking confirmation email for your convenience as soon as the tracking has been updated.
If your tracking shows that the "shipping label is created" but you don't see any updates, please allow 1-3 days for an update.
If your product hasn’t arrived within the estimated time please contact us so we can help resolve the matter! Email us at firstname.lastname@example.org
If your product shows that it has been delivered, but you haven’t received your package, please contact us immediately! We will help out in every way that we can. Email us at email@example.com
We DO NOT offer refunds for any reason while products are IN TRANSIT.
We will of course always work with you once you receive the products or before we ship them!
Returns are FREE!
Whatever the reason, the item(s) in your order can be returned for a refund hassle-free
Visit our Return Exchange Form within 90 days of receiving your order to print your returns label
For more information please visit our Returns page